Frequently Asked Questions

Shipping information

Shipping Policy

  • Free shipping to the Continental 48 states only.
  • Alaska, Guam, Hawaii, Puerto Rico, or Virgin Islands are special orders and will be extra shipping charges which can be quoted prior to placing your order. For these types of orders, we require them to be done via email at info@sunbeltautoparts or over the phone at 1-877 599-9205 with one of our team members.
  • We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
  • Orders that are processed before 3:00pm EST time Monday – Friday will be shipped the same day.  All orders received after hours will be processed next business day.
  • After order is processed and shipped a tracking number will be provided via email along with a copy of your invoice.

To track your shipments log on to  and enter you’re tracking number.  Also you can contact UPS via phone at 1-877 599-9205.

We do not redirect or change addresses once the part has been shipped.  In the event that an order does need to have an address change there is a $15.00 fee that has to be paid via telephone at 1-888-305-0030 also the package has to be in transit and has not reached UPS destination facility otherwise we will not be able to change the address.  Before we can make any address changes you would have to contact us by phone not email Monday-Friday 8:00am-3:30pm EST.

What shipping methods are available?

At Sunbelt Auto Parts Group, we offer UPS as our primary shipping carrier. 

This means we primarily use UPS for shipping our products to our customers. UPS provides a range of shipping methods, including standard ground shipping, expedited shipping options like 2nd Day Air and Next Day Air, as well as international shipping for our customers outside the United States. 

For overnight shipping options, please reach out to us at [email protected] before finalizing your order. Be aware that shipping durations and fees can differ based on your chosen method and delivery location.

Do you ship internationally?

Yes, please reach out to us at [email protected] before finalizing your order. 

Be aware that shipping durations and fees can differ based on your chosen method and delivery location. Please read the Shipping Policy

How might I obtain an estimated date of delivery?

Please keep in mind we offer free same day shipping orders placed before 3:00 p.m. EST from Monday to Friday. If you order during the weekend, we will ship your order on Monday.

To obtain an estimated date of delivery for your order, please follow these steps:

Order Confirmation Email: After placing your order, you should receive an order confirmation email. This email typically includes an estimated delivery date or a tracking number.

Tracking Information: If available, use the provided tracking number to check the status of your shipment. You can do this by visiting

Contact Customer Support: If you can't find the estimated delivery date in your order confirmation email or through tracking information, don't hesitate to reach out to our customer support team. They will be happy to assist you and provide an estimated delivery date based on the current status of your order and shipping information.

Holiday and Peak Season Considerations: During holidays or peak seasons, delivery times may be longer due to increased shipping volumes. Be aware of any potential delays during these times.

International Orders: If you're placing an international order, customs clearance and international shipping may add extra time to the delivery process. Check with our customer support for estimated international delivery times

Orders and Returns

Returns Policy

Returns and Replacements

Items purchased from Sunbelt Auto Parts Group may be returned to one of our locations or by carrier. This offer is valid for a one-time replacement of the original part purchased by the original owner/purchaser, provided the original copy of the invoice is presented. Customers are allowed to return part(s) within 30 days of the purchase date, and the buyer is responsible for return shipping costs. Please note that shipping and handling charges are nonrefundable, even for items marked as "free shipping." If an item is marked as "free shipping," the true shipping cost will be deducted from the total refund amount.

Return Authorization

Before returning any part(s), customers must request a return merchandise authorization number (RMA) from our customer service team.

Return Requirements

For a proper return and refund, the part(s) must meet the following criteria:

  1. The part(s) must be in the original packaging.
  2. The part(s) must not have been used, installed, or disassembled.
  3. The part(s) must be free of any damages.
  4. The part(s) must include all fittings and/or hardware.

Liability During Return Shipping

Sunbelt Auto Parts Group will not be liable for any part(s) during the return shipping process until the part is received at our facility, inspected, and approved.

Replacement Process

If a replacement is needed, the customer must purchase the replacement part(s), and a refund will be issued once the original item is received back and the return is approved. Refunds may take up to 5 business days from the day the part(s) are received and will be processed to the original payment method. No exceptions will be made.

Damaged Shipping Claims

To initiate a damage claim for items during shipping, please contact our customer service team at [email protected] within 24 hours of receiving your shipment. If you notice visible damage on the package upon delivery, please refuse the package and notify us promptly. Our carrier will inspect the damaged items for approval, and if eligible, we will replace or refund the affected part(s).

Refused or Undeliverable Shipments

Refused or undeliverable shipments may be subject to return shipping and handling charges, and a 20% restocking fee may apply.

How do I return or exchange an item if policy is applicable?

  1. Submit a request: Send a request to [email protected]
  2. Receive return authorization: If your return is valid. You will receive a return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours)
  3. Ship it back: Print and attach the provided UPS shipping label as well as the RA form to the outside of the box
  4. Receive your replacement: Once the merchandise is received your replacements will be shipped within 48 hours

 To be eligible for an exchange, items must remain in new condition and be returned in their original packaging. Please avoid any assembly, installation, or modification of the product. In cases of fitment issues, flaws, or defects, providing pictures may be required to facilitate your request.

How do I cancel an order?

To initiate a cancellation for your order, kindly send a cancellation request to [email protected]

Please be aware that we provide free same-day shipping for orders placed before 3:00 p.m. EST, Monday through Friday. And you may be subject to return shipping and handling charges, plus a 20% restocking fee may apply.

Payment information

What payments methods are available?

Payment Options: Visa, MasterCard, American Express.

If you are having difficulty processing your payment or completing an order, please call us toll-free at 1-877-599-9205 or email us at [email protected].

Still Have A Questions?

We will be happy to answer any questions you may have.